Here’s the detailed alignment of evidence and document sections supporting the claim for “British Airways Desk Delay,” using Exhibits A to N and Exhibits 1 to 34:

Alignment of Exhibits with "British Airways Desk Delay"

Exhibit Reference	Description	Relevance to Claim
Exhibit P	Passenger Testimonies Highlighting Delays at the Information Desk	Documents the shared experience of prolonged waiting times at the British Airways desk, further exacerbating the frustration caused by missed flights and ineffective support.
Exhibit 5	Communication Logs with British Airways Staff	Captures the interactions and lack of immediate assistance, illustrating the time lost due to staff being unavailable and delays in contacting EasyJet representatives.

Relevant Sections of the Document Supporting the Claim

Section Title	Details Supporting "British Airways Desk Delay"
Customer Service Interactions	Highlights the extended period during which passengers, including the claimant, were left waiting at the British Airways information desk due to a lack of staff.
Journey Details: Gatwick Airport	Chronicles the difficulty of resolving issues, which necessitated engaging with a third-party desk (British Airways), despite the matter involving EasyJet.

Key Evidence from "Exhibits 1 to 34"

Exhibit #	Details
Exhibit 19	Statements from other passengers corroborating the delays and their shared frustration with the limited availability of assistance.
Exhibit 11	Communication records showing the escalation required to involve British Airways staff in facilitating a response from EasyJet.

Key Points of the Claim

1. Prolonged Waiting Time: Passengers, including the claimant, were made to wait for an extended period due to the unavailability of British Airways staff, who were the only accessible personnel at the desk.
2. Ineffective Assistance: Despite the eventual arrival of a staff member, the British Airways desk was unable to provide a resolution, stating that the issue was beyond their jurisdiction.
3. Escalation to EasyJet: The delay added to the claimant’s frustration as it required further escalation to contact EasyJet staff, who were situated on the other side of the airport.
4. Compounding Stress and Delays: This delay contributed to the cumulative stress and logistical challenges faced by the claimant, intensifying the impact of the original travel disruptions.

This structured summary ties the “British Airways Desk Delay” claim to specific exhibits and document sections, offering robust evidence to support your case.